Refund Policy
We would rather fix a problem than argue about it. Here is how refunds work.
Gem packs
- If the gems never arrived after a completed payment, tell us and we will either deliver them or refund the charge — your choice.
- If you were charged twice for one purchase, the duplicate is refunded.
- If you bought gems by mistake and have not spent any of them, ask within 14 days and we will refund the purchase.
- Gems that have been spent — on artwork, rerolls, auction bids or trades — are not refundable. Each one paid for real computing time or went to another player.
Advertising credit
- If a campaign is declined at review, its whole budget goes back to your ad credit automatically.
- Unspent ad credit can be refunded to your original payment method on request, minus any amount already delivered as impressions.
- Impressions that have already been served are not refundable.
Things that are not refundable
- Virtual items lost because an account without an email address could not be recovered. This is why purchases require a confirmed address.
- Virtual items in an account suspended for breaking the Terms of Service.
- Trades and auctions between players once they have settled.
How to ask
Use the contact form under ⚙ Settings in the game, or email support@aetherforge.art from the address on your account. Say what you bought and roughly when. Most requests are answered within two business days, and refunds appear on your statement within 5–10 business days depending on your bank.
Please ask us before opening a dispute with your bank — a chargeback takes weeks and locks the account until it is resolved, and we will almost always just refund you.